When I saw that box, I suspected that there was a problem. The top of the box had been taped ... A LOT... And, the rungs of the ladder were sticking out of the bottom of the box. Plus, the box was pretty short for the size of the ladder. But I though ... maybe the ladder was in two pieces. So I cut open the box and took a look. Oh, my, the ladder was a mess! Take a look:
My next move was to find out how to contact customer service at Decor Steals. It's an internet company so all I could find was an comment section for e-mails. I was very pleased when I was contacted within 24 hours by the company (they sent me a reply e-mail on a Sunday). The person at Decor Steals asked that I send some pictures of the damaged ladder. I heard back from him quickly, he couldn't believe that ladder ended up like that! It was made of heavy metal... how could this happen? I shared the FedEx story with him. Is it possible that someone at FedEx had intentionally bent the ladder just to get the postal service to deliver it???? Well, I guess we'll never know that.On Monday, the owner of Decor Steals gave me a call. She was extremely nice and even laughed about the entire incident. She said they had another ladder in the warehouse and would get it delivered to me right away. Sure enough, it came today (Saturday). And, it's PERFECT!
It came in this nice tall box: